Receptionist Bilingual Spanish

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs.

Responsibilities

• Greets and communicates with ISAP program participants, community visitors, agency personnel, and general visitors.
• Ensures that program participants are properly checked in for office visits.
• Answers phones and directs calls appropriately.
• Maintains program participant case records on the computer system by performing data entry.
• Maintains files and other related documentation.
• Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency, and routine clerical tasks.
• Coordinates transportation services for program participants.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED.
• At least two (2) years of work experience in a similar position; experience working with multi-cultural contacts preferred.
• United States citizenship required.
• Must live in the United States three (3) of the last five (5) years (military and study abroad accepted).
• Bilingual Spanish required.
• Good computer skills, including working knowledge of Microsoft Word, Excel, and Outlook.
• Effective communication and interpersonal skills.
• Ability to deal tactfully with the public and multi-cultural contacts with sensitivity.
• Sound judgment, even temperament, and ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Good organizational skills and attention to detail.
• Ability to work with computers and necessary software typically used by the department.

Working Conditions

• Typical office environment.
• Some local travel may be required.
• Use of standard office equipment such as copier, computer, keyboard, telephone, and fax machine.
• Ability to use hands and fingers to perform data entry.

Benefits

• Two (2) weeks of vacation.
• Fifty-six (56) hours of sick time.
• Fifteen (15) paid holidays.
• Medical, dental, and vision coverage.
• Term and whole life insurance (includes spouse and dependent).
• Accidental death and dismemberment insurance.
• Short- and long-term disability.
• Flexible spending account.
• 401(k) retirement program.
• Stock purchase program.
• Tuition reimbursement – $3,500 per year.
• Employee Assistance Program (EAP).
• Legal program – Legal Club of America.
• Direct deposit.
• Theme park and attraction discounts.

The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.