Receptionist

About the Role

TowneBank is committed to exquisite service for our members, aiming to create a reasonable rate of return for shareholders, a bright future for dedicated bankers, and a leadership role in promoting the social, cultural, and economic well-being of our community. We embrace a hometown banking philosophy, with family members, directors, and employees actively volunteering and contributing to local organizations.

Responsibilities

• Welcome members to TowneBank, determine the nature of their business, and direct them to the appropriate person or department.
• Operate the department’s or branch’s main telephone switchboard and assist callers by transferring them to the appropriate party or taking messages.
• Become familiar with TowneBank’s locations, hours, telephone numbers, and key individuals to answer routine questions with ease.
• Type memos, correspondence, reports, and other documents as needed.
• Assist the branch or department team with a variety of day-to-day duties as requested.
• Assist with copy projects.
• Maintain a professional appearance and behavior.
• Adhere to applicable federal laws, rules, and regulations, including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Perform other duties as assigned.

Requirements

• Excellent customer service skills.
• Excellent telephone skills.

Desired Skills

• Computer experience (Word and Excel).

Physical Requirements

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.