Receptionist

About the role

As our Receptionist, you are the first impression and lasting impression. You are the face of the community. You’ll welcome residents, families, guests, and vendors with warmth and professionalism — creating an immediate sense of comfort and trust.

Responsibilities

• Serve as a welcoming, informed, and professional presence in the lobby
• Greet residents, families, and guests with genuine warmth and respect
• Answer and direct incoming calls accurately and efficiently
• Monitor lobby activity and maintain a calm, orderly environment
• Record and relay messages with high attention to detail
• Aid residents with scheduling services and coordinating requests
• Support resident activities and events in lobby areas
• Maintain and update resident directories and office documentation
• Handle emergency situations calmly and appropriately
• Support the team with a “whatever it takes” attitude

Requirements

• Previous receptionist experience required
• Experience with or sensitivity to elders and/or disabled individuals
• Must be at least 16 years old
• Must genuinely enjoy interacting with seniors, families, and the public
• Strong attention to detail and ability to multitask
• Professional communication skills with warm, confident presence