Receptionist

FLSA: Non-Exempt

Responsibilities

• Greet patients and visitors, determine their needs and guide them to the appropriate areas for service.
• Inform patients about registration procedures and the services provided.
• Provide information to patients, answer questions, and hand out forms, surveys, pick-up/drop-off area for paperwork/forms/referrals; expedite requests for medical records.
• Answer and screen incoming phone calls and transfer them to appropriate extensions.
• Take messages when unable to transfer phone calls and handle as per specific instructions.
• Log all incoming mail and maintain all medical records according to policy.
• Serve as a liaison between the front office and other departments.
• Assist the front office department as needed.
• Perform additional tasks as needed to support the centers.

Requirements

• High school diploma or equivalent is required.

Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient with Microsoft Office Suite, Electronic Medical Records (EMR), and related software.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.
• Must be able to travel to various center locations as required.