Receptionist

About the role

Receptionist position serving Medical, Dental, and Mental Health departments. Responsibilities include patient registration, appointment management, referrals, document completion, and medical chart retrieval and filing.

Responsibilities

• Meets and greets patients; directs or escorts them to the appropriate area.
• Answers, screens, and directs calls on a multi-line phone system; takes detailed messages and forwards calls to appropriate practitioner, voice mail, or pager.
• Organizes and maintains file system; files correspondence and other records.
• Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
• Inputs patient information and demographics into the computer system.
• Demonstrates professionalism in handling confidential and sensitive issues.
• Adapts to constantly changing priorities with versatility and enthusiasm.
• Communicates effectively with individuals at all levels and from diverse backgrounds.
• Performs repetitive motion activities such as pulling Medical/Dental/Mental Health charts.
• Processes patient registration and maintains patient flow to reduce waiting time.
• Schedules appointments for patients and specialty care as needed.
• Performs routine clerical duties such as filling out forms, answering telephones, or filing.
• Collects co-payments, fees, and donations.
• Handles billing for Medical/Dental/Mental Health services.
• Inputs prescriptions and patient charts into Electronic Health Record (EHR) systems.
• Uses Practice Management System (PMS) for registration, scheduling, and billing.
• Handles other duties as requested by the Clinical Manager.

Requirements

• High School diploma or GED.
• Bilingual (English/Spanish) required.
• Proficient in Microsoft Office.
• Experience with Electronic Health Record (EHR) systems preferred.
• Experience with Practice Management System (PMS) preferred.
• Good organizational skills.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with diverse populations.

Benefits

• Free Medical, Dental, and Vision insurance.
• 13 Paid Holidays plus PTO.
• 403(b) retirement match.
• Life Insurance and EAP (Employee Assistance Program).
• Tuition Reimbursement.
• SEIU Union Flexible Spending Account.
• Continued workforce development and training.
• Succession plans and growth opportunities within the organization.