RECEPTIONIST

About the role

Spring Mountain Treatment Center is a 110-bed mental health facility providing acute crisis stabilization services for adults, teens, and children in a secure inpatient setting since 2001. Our individualized treatment includes a structured, therapeutic environment, intensive physician involvement and oversight, and daily group and educational programs. We provide a caring and healthy environment that gives individuals a chance to make positive changes.

Responsibilities

• Answers the multi-telephone console, directs calls, monitors, greets and directs all visitors entering the building.
• Completes tasks related to taxis, mail, UPS shipments and discharge sheet routing.
• Performs reception process maintenance tasks such as patient/case manager log and youth visitor lists for screening.
• Consistently answers phones and directs calls to appropriate departments.
• Files the daily visitor logs and patient specific visitor sign ins.
• Distributes mail, receives UPS, FedEx, and other deliveries.
• Ensures appropriate department is notified timely that deliveries are in the building.
• Applies appropriate postage and logs postage usage in spreadsheet.
• Ensures proper payroll pick up procedures are followed.
• Performs mailing and shipping outside the facility.
• Accurately records Transports & Walk Ins to assist multiple departments with a visual of heavy traffic times daily.
• Completes patient belongings forms timely, delivers to units, and files belonging forms.
• Handles inquiry calls, ambulance and walk in processes.
• Appropriately routes discharge sheets and bed changes.
• Manages calls during patient phone times.
• Manages visitors on patient visits, therapy sessions or discharge.
• Performs other duties as assigned/required by this position.

Requirements

• Minimum High School diploma or equivalent required.
• Minimum of two years relevant experience in a psychiatric setting/patient care preferred.
• Strong communication skills, i.e., reading, writing, and speaking.
• Ability to follow both written and verbal instructions.
• Thorough knowledge of how to access local resources.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment, i.e. fax machines and printers.
• Ability to be resourceful and proactive when issues arise.
• Understand and honor the established hospital rules, regulations and Policy and Procedures.
• Good leadership qualities which includes self-control, patience, and empathy.
• New hires are required to attend 1 full week of New Employee Orientation on day shift, normally 8:00 am – 4:30 pm Monday through Friday.
• Must successfully pass background check (includes criminal history, Child Abuse and Neglect Registry, and ABI/FBI fingerprint check).