Receptionist

Benefits

• Medical
• Dental
• Vision
• Tuition Assistant Program
• Long/Short Term Disability
• Life Insurance
• Employee Assistance Program
• 401K Match
• Paid Time Off
• 12 Paid Holidays

Qualifications

• Bachelor’s degree preferred
• High school diploma or GED required
• Experience with a multiple-line busy switchboard
• Strong communication skills
• Strong customer service and organizational skills
• Basic computer literacy and the ability to type a minimum of 30 words per minute
• Professional telephone manner
• Ability to interact effectively as a member of a team and work collaboratively with other departments
• Ability to listen to customers and understand and respond positively to their requests
• Ability to manage multiple tasks and work under pressure
• Must be flexible and willing to assist with various clerical functions

Responsibilities

The successful candidate will be responsible for answering all switchboard phone calls, greeting and directing visitors in a friendly, customer-focused manner, and providing administrative support for enrollment processes.

The incumbent must ensure that the South University philosophy is considered in the performance of all duties and responsibilities. This philosophy includes providing quality services to clients; developing, growing, involving, and recognizing employees; applying sound economic principles; and maintaining an environment conducive to innovation, positive thinking, and expansion.

Key Job Elements:

• Responsible for answering incoming calls
• Route calls promptly and correctly to the appropriate staff member or voicemail, and take messages when necessary, politely and correctly
• Greet visitors in a friendly, welcoming, and professional manner
• Ensure campus visitors sign in, receive parking authorization, name tags, and receive an escort to the individual assisting them
• Support the enrollment processes with tasks such as ordering and student transcripts, verifying transcripts are received and processed, and conducting student verifications
• Aid in the planning and execution of special admission events
• Maintain appointment calendar for admissions, financial aid, and academic counseling; assist with confirming appointments and rescheduling as needed
• Inventory and maintain marketing materials and promotional items
• Aid with data entry, scanning documents, e-mailing processing requests and follow-up, copying, printing, and special projects as needed
• Aid with the execution of direct mail and bulk mail projects