Receptionist

Part Time (20 hours a week)

About the role

Redstone Presbyterian SeniorCare is a premier non-profit, faith-based healthcare organization dedicated to providing quality care and services to seniors across Westmoreland County. Our continuum of care includes Retirement Living, Personal Care, Long-Term Care, Short-Term Rehabilitation, and Home Health Services. Join a team that feels like family!

Responsibilities

• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers call to voice mail when appropriate personnel are unavailable.
• Checks monitor screen to ensure that no one outside is in need of assistance.
• Greensburg: Releases lock on door at the Veranda entrance when visitor does not know code. On Saturdays, 8:00am to 10:00am and 2:00pm to 7:00pm release doors at North Huntingdon and Murrysville. On Sundays, 8:00am to 7:00pm release doors at North Huntingdon and Murrysville. Notification of need to release doors received via phone and surveillance cameras.
• Greets on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Receives, sorts, and routes mail. Updates resident mailbox slots as needed.
• Uses computer to type labels, memos, correspondence, schedule calendars, beauty salon appointments and care conference letters, reports, and other documents when requested by various departments.
• Notifies Maintenance, Nursing, and Activities of resident and employee requests or needs via e-mail.
• Processes incoming residents; creates a mailbox tag; adds the resident's name to the birthday and telephone lists; enters the MRN number in the file; creates forwarding labels for mail and types a welcome letter from Social Services.
• Updates information when an individual is no longer a resident; removes the resident's name from the birthday and telephone lists; adds the resident's name to the memorial board if deceased.
• When meal vouchers are requested by visitors, receptionist produces and forwards payments to finance department.

Requirements

• High school diploma or general education degree (GED); or one to three months of related experience and/or training as a receptionist; or equivalent combination of education and experience.
• Ability to read and interpret phone directories, business correspondence, safety rules, operating and maintenance instructions for office equipment, and corporate policies and procedures.
• Ability to write routine reports and correspondence for various departments.
• Ability to effectively present information (such as phone numbers, Redstone services, and directions) in one-on-one and small group situations to callers, visitors, employees, and residents.
• Uses e-mail to communicate with others internally and externally. Individual should also have working knowledge of spreadsheet and word processing software for creating reports and correspondence.
• The ability to concentrate for extended periods of time.
• The ability to shift focus from one task to another.

Benefits

• Work-Life Balance: Excellent staff-to-resident ratios and generous Paid Time Off (PTO) available after just 30 days.
• Financial Flexibility: On-demand pay options so you can access your earnings when you need them.
• Comprehensive Health Support: Medical, dental, and vision insurance coverage.
• Retirement Planning: 403(b) retirement savings plan with company match.
• Family First: Paid Parental Leave for new parents.
• Career Advancement: Tuition reimbursement and dedicated scholarship programs to help you grow your nursing career.
• Culture: Employee recognition, staff appreciation events, and a supportive, non-profit, faith-based mission.

Schedule

Days & shifts vary