Receptionist

Pinnacle Treatment Centers is a growing leader in addiction treatment services, providing care across the nation and touching the lives of more than 30,000 patients daily. Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

About the role

As a Receptionist, you are responsible for creating a positive patient-centric experience by providing excellent customer service to patients. You will perform all reception, secretarial, and clerical aspects of the program, including cash collection and assisting with ordering supplies.

Responsibilities

• Welcome visitors/patients by greeting them in person or on the telephone; answering or referring inquiries.
• Responsible for cash collection and daily balancing.
• Perform all clerical functions, including typing, filing, mail/correspondence flow, and electronic organization of files.
• Handle daily phone coverage functions.
• Comply with all policies and applicable procedures.
• Maintain security by following procedures, monitoring logbook, checking in visitors, etc.
• Coordinate appointments for patients.
• Communicate all relevant information to the supervisory team regarding patients and the facility.
• Manage accounts receivable, accounts payable, and deposits.
• Maintain a safe and clean reception area by complying with policies, procedures, and regulations.
• Process intakes, assist guests, upload documents in HER/EMR, and coordinate with billing for private insurance.
• Attend team meetings and complete all training courses timely as required.
• Other duties as assigned.

Requirements

• HS diploma/GED or verifiable work experience in lieu of education.
• One (1) year of experience in an office setting; experience in the medical field a plus.
• Must possess a current and valid driver’s license in the state of employment. This role may require driving for company business.
• Localized travel up to 10% may be required.

Preferred Qualifications

• Associate’s degree.
• One (1) year of experience working in substance use and/or mental health field.

Benefits

• 18 days PTO (Paid Time Off).
• 401k with company match.
• Company-sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP).
• Discounted tuition and scholarships through Capella University.

Pay

Pay Range: $16–$18 per hour.

Schedule

Part time. Monday–Friday 5:30am–11:15am & Saturday 6am–8am.