Receptionist

Why Join the PNB Team?

The full-time employees enjoy a comprehensive benefits package that includes:

• Excellent medical, dental, and vision insurance options
• Flexible Spending Account (FSA)
• Generous vacation time, sick pay, and flex time
• Paid maternity leave
• Retirement Plan
• Free rental of a small safety deposit box and waived fees on select bank accounts

At PNB, we value our employees and strive to create a supportive, respectful, and team-oriented workplace.

What Will a Receptionist Do?

The Receptionist serves as the first point of contact for our clients and plays a critical role in providing exceptional service and fostering client relationships. Key Responsibilities Include:

• Greeting and welcoming customers warmly, providing an exceptional level of hospitality as they enter the bank
• Efficiently answering, screening, and directing incoming phone calls to the appropriate department or individual
• Coinciding and managing appointments between customers and bank representatives
• Aid customers with basic banking transactions, including deposits and withdrawals, while maintaining strict confidentiality and adherence to bank policies
• Maintain a foundational understanding of bank products and services to accurately assist with customer inquiries
• Maintain a clean, organized, and welcoming reception area
• Perform other administrative duties as assigned by management to support daily bank operations

Requirements

• A high school diploma or equivalent required
• Previous administrative or front-desk experience preferred
• Customer service experience strongly preferred
• Ability to successfully complete any required background checks or regulatory screenings

Skills And Competencies Needed

• Exceptional Customer Service skills
• Excellent verbal and interpersonal communication skills, with the ability to represent the bank's values professionally
• Strong ability to multitask, manage front-lobby traffic, and prioritize tasks effectively in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Outlook) and the ability to quickly learn general computer and banking applications

Work Environment & Physical Requirements

• Most duties are performed in a climate-controlled front lobby and office environment
• Prolonged periods of sitting or standing at the front reception desk may be required
• Must be able to use standard office equipment, handle cash transactions, and perform tasks with accuracy