Receptionist

About the role

We’re seeking a motivated, passionate, collaborative and detail-oriented Receptionist. The ideal candidate is a team player, has excellent communication skills, and can organize & prioritize tasks. This is an onsite position located at Mattel’s headquarters in El Segundo, CA.

Responsibilities

• Provide exceptional customer service to all Mattel employees, vendors, and visitors on property, including in-person response, voice calls, and digital communications.
• Ensure security and safety protocols are followed.
• Answer phone calls and transfer as appropriate.
• Provide visitors with information to navigate the building, including pointing out nearest amenities and fire exits.
• Issue visitor passes.
• Maintain a neat appearance of reception/lobby area.
• Periodically inspect common area equipment to ensure good operating condition.
• Perform administrative tasks for the security function as needed, including compiling reporting, data entry, and data tracking.
• Monitor the lobby to report any suspicious activity and/or safety concerns to Global Security.
• Ensure adherence to access control standards, including the employee badge policy, visitor registration, temporary or contract worker check-ins, intern badging, and other visitor types.
• Support IP (Intellectual Property) processes surrounding confidentiality and controlled destruction of IP per Mattel standards.
• Other duties as assigned by supervisor or manager.
• Requires flexibility to adjust shift times to support business needs; able to work weekends or holidays to support business needs.

Requirements

• Two or more years of Reception, Customer Service, Security, or military background preferred.
• High school diploma or GED required.
• Excellent interpersonal skills and the ability to engage with employees, clients, and visitors.
• Strong computer skills and understanding of the Microsoft suite to navigate communications and prepare documents for presentations.
• Must have a valid CA driver’s license.
• Must be able to obtain a CA Guard card within X months of hire date.
• Must be certified in First Aid, CPR, and Blood-borne Pathogens, OR be willing to obtain certification through training provided by Mattel (annual training provided).