Receptionist

About the Role

Physical attendance at an InnovAge facility is essential to performing the job duties. The Receptionist provides clerical, office, and administrative support to the InnovAge facility and function, with a focus on reception and customer service.

Responsibilities

• Reception/Customer Service – 60%
  • Receives visitors and employees with a courteous attitude and assists individuals needing services or directions.
  • Ensures facility security by maintaining sign-in sheets, issuing visitor badges, and notifying staff of visitor arrivals.
  • Answers all incoming calls, routes them to appropriate departments, takes messages, and responds as needed.
  • Maintains an orderly reception area to uphold the InnovAge image.
  • Pages staff via the paging system according to established procedures.
  • Responds to emergency calls in a courteous and helpful manner following established procedures.
• Clerical/Administrative – 40%
  • Handles and processes incoming and outgoing packages/letters from FedEx, USPS, UPS, and other delivery services.
  • Prepares and processes interoffice and regular mail, distributing it in a timely and confidential manner.
  • Provides basic maintenance for office equipment (pagers, copiers, faxes, printers) and notifies appropriate parties when equipment is out of order.
  • Maintains logs and records of office equipment and supplies, assisting with care and maintenance.
  • Provides administrative support and performs general office duties as assigned.
• Additional work functions and duties may be assigned.

Requirements

• High School diploma or GED.
• Experience answering inbound phone calls and knowledge of multiline phone systems.
• Experience with standard office procedures, including filing, record-keeping, and use of office equipment (e.g., computers, copiers, fax machines).

Preferred Qualifications

• Knowledge of medical terminology.
• Bilingual (Spanish).

Benefits

InnovAge offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance.
• Short- and long-term disability, life insurance, and AD&D.
• Supplemental life insurance.
• Flexible spending accounts.
• 401(k) savings plan with company match.
• Paid time off and company-paid holidays.

InnovAge is committed to equal opportunity and affirmative action, fostering a diverse and inclusive workplace.

Additional Information

This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse for Florida applicants. For more information, visit the Clearinghouse Education and Awareness website.