Receptionist

About the role

The Receptionist will provide exceptional customer service and serve as the first point of contact for residents, families, visitors, employees, and the general public.

Responsibilities

• Greet residents, families, visitors, and employees in a friendly and professional manner.
• Answer and direct incoming phone calls and take accurate messages when needed.
• Provide information and assistance to residents, visitors, and the general public.
• Monitor and manage the front entrance and visitor sign-in process.
• Assist visitors with locating residents, staff members, or departments.
• Maintain a professional, clean, and welcoming reception area.
• Receive, sort, and distribute mail, packages, and other deliveries.
• Assist with general clerical and administrative tasks, including filing, copying, and data entry.
• Maintain confidentiality of resident, employee, and facility information.
• Assist with scheduling, appointments, and other administrative needs as assigned.
• Communicate effectively with residents, families, staff, and management.
• Follow all facility policies and procedures, including safety and security requirements.
• Assist with special projects and other duties as assigned by management.
• Maintain a professional appearance and positive attitude while representing the facility.
• Respond to resident and visitor concerns appropriately and notify the appropriate department or supervisor when needed.

Requirements

• High school diploma or equivalent required.
• Previous receptionist, customer service, or healthcare experience preferred.
• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Excellent communication and customer service skills.
• Ability to greet and interact professionally with residents, families, visitors, and staff.
• Ability to multi-task, prioritize responsibilities, and work effectively in a busy environment.
• Strong organizational skills and attention to detail.
• Must be dependable, professional, and able to work well independently and as part of a team.
• Minimum 18 years of age.
• Must be able to pass a background check.

Benefits

• Paid Vacation Time
• Paid Sick Time
• Additional benefits may be available based on eligibility.

Schedule

• Mondays & Wednesdays: 4:00 PM – 8:00 PM
• Every Other Weekend: 8:00 AM – 4:00 PM
• Every Other Holiday: 8:00 AM – 4:00 PM