Receptionist

Overview

Be the Welcoming Face That Makes a Difference Every Day. At our organization, every interaction matters. As the first point of contact for residents, families, visitors, and healthcare partners, our Receptionists play an essential role in creating a warm, welcoming, and supportive environment. We are seeking a friendly, professional, and service-focused Receptionist to join our team.

Responsibilities

• Welcome residents, visitors, families, vendors, and staff with a positive, professional, and helpful attitude.
• Provide exceptional customer service while assisting guests and directing them to appropriate locations.
• Manage visitor sign-in and sign-out procedures according to facility policies.
• Verify identification for agency and vendor visitors.
• Answer and manage calls using a multi-line phone system, including directing, forwarding, and returning calls in a timely manner.
• Respond professionally and courteously to calls from residents, families, hospitals, healthcare providers, vendors, and community members.
• Take and communicate emergency and non-emergency messages accurately.
• Maintain a calm and professional demeanor while handling multiple calls, questions, and requests.
• Monitor voicemail, return calls, and route messages appropriately.
• Aid with administrative tasks including data entry, document scanning, filing, and record management.
• Enter and maintain resident demographic information within electronic systems.
• Handle protected health information in accordance with HIPAA and facility policies.
• Aid with accounts payable support, invoice processing, and payment-related administrative duties as needed.
• Distribute mail and package deliveries throughout the facility.
• Maintain an organized, clean, and welcoming reception area.
• Support emergency communication procedures when needed.
• Demonstrate professionalism, teamwork, empathy, and respect in all interactions.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• Previous customer service, administrative, or healthcare experience preferred.
• Experience operating a multi-line phone system preferred.
• Strong verbal and written communication skills.
• Professional and welcoming demeanor.
• Excellent organizational skills and attention to detail.
• Ability to multitask while maintaining accuracy and quality.
• Strong customer service skills and ability to interact positively with residents, families, visitors, and team members.
• Ability to work effectively as part of a team.
• Ability to maintain confidentiality of resident and facility information.