Receptionist

Job Responsibilities

• Greet patients in a friendly fashion in person or by phone conversation
• Direct patients to sign in for their appointments or direct the patient to an optician to order/pickup eyewear
• Cook up phone inquiries and direct accordingly
• Gather patient information that is not currently in the electronic health records
• Communicate with patients to update about pending orders and/or direct to optician
• Enter all medical service charges in patient’s ledger with accurate date and insurance info
• Take orders for contact lenses in store and over the phone
• Accept all types of payments including cash, check, and credit cards
• Be observant at all times to offer assistance as needed
• Perform other duties as required

Required Skills and Qualifications

• Frequent Interaction with Others
• Must demonstrate the ability to multitask and manage interruptions. Always maintaining friendly interactions with patients, guests and team members of the practice.
• Customer Orientation
• The Optical Receptionist should be patient focused and display a desire work within the practice’s brand values to deliver exceptional customer service.
• Team Player
• Exhibits the ability to work well within the team environment, supporting all members of the team in delivering on the patient experience.
• Detail Orientation
• Must have the ability to maintain a high level of detail orientation. Accuracy and diligence with regard to patient records, scheduling and file maintenance is required.
• Pace of the Environment
• Must be able to work at a fast pace. Focusing on patient flow and patient experience.
• Confidentiality
• Will be exposed to confidential information disclosure of which would be contrary to the best interest of the organization and professional ethics.

Address: 19576 Holt St NW, Elk River, MN

Status: Part Time