Receptionist

Minimum clearance required: None. Must be able to obtain a clearance. Employee background check required.

About the role

The Receptionist serves as the first point of contact for visitors and callers, ensuring a welcoming and professional experience. This role is responsible for managing visitor check-ins, answering and directing calls, and performing basic clerical tasks to support the smooth operation of the front desk. The ideal candidate demonstrates strong communication skills, attention to detail, and a commitment to excellent customer service.

Responsibilities

• Visitor Management:
  • Greet and assist visitors in a professional and courteous manner.
  • Ensure visitors sign in and complete required entries in the visitor register.
  • Issue visitor badges and ensure they are returned upon departure.
  • Verify that all visitors and employees display authorized badges when entering the facility.
• Front Desk Operations:
  • Answer and direct incoming calls promptly and professionally using the Front Desk telephone system.
  • Provide basic information to callers and visitors or redirect inquiries to the appropriate department.
• Clerical Support:
  • Perform basic clerical tasks such as data entry, filing, and typing documents as needed.
  • Maintain the organization and cleanliness of the reception area.
• Additional Duties:
  • Assist with other tasks or responsibilities as assigned by the supervisor to support the team.

Requirements

• High school diploma or equivalent.
• 0-2 years of experience in a customer-facing or receptionist role.
• Strong verbal communication and interpersonal skills.
• Basic proficiency in Microsoft Office Suite (e.g., Word, Excel, Outlook).
• Ability to maintain a professional demeanor and provide excellent customer service.
• Attention to detail and ability to follow standard procedures.

Preferred Qualifications

• Familiarity with multi-line phone systems.
• Basic knowledge of visitor management systems or security protocols.
• Ability to handle multiple tasks in a fast-paced environment.

Benefits

• Competitive salary and benefits package.
• Exceptional career growth and cutting-edge technology opportunities.
• Educational opportunities and recognition for quality work.
• Work-life balance with a focus on personal well-being.

Our teams at CTC are passionate and thrive on collaboration in a team environment. When we encounter a difficult problem, we have a variety of talented and diverse employees that work together to solve the toughest challenges.