Receptionist

About the role

To ensure all reception and administrative activities in the Hospital are carried out efficiently and effectively.

To contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they touch base with us.

Responsibilities

• Greeting and welcoming customers
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing emails
• Maintaining a well-presented reception and waiting areas
• Ensuring all customers have the correct paperwork to support their visit
• Ensuring all customer details are correct, customers have arrived, appointments booked, changed, and rescheduled, where applicable
• Collecting post, opening, dating stamping, distributing, and posting outgoing post
• Working as part of a team
• Ensuring compliance with the business Quality Management System

Qualifications

• Excellent communication skills both written and verbal
• Deliver an outstanding customer service by being friendly and welcoming
• Well organised, reliable and have a proactive attitude
• Computer literate
• Knowledge of medical terminology (desirable)

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Pay

Competitive + Excellent Benefits

Schedule

Permanent (37.5hrs)

Shifts are Monday to Sunday