Receptionist

About the role

A Great Place to Work. A Great Place to Receive Care! Our Nursing Home Facility located in Rome, NY is seeking a Part-Time Receptionist. Betsy Ross Nursing & Rehab Center is a 120-bed facility offering excellence in rehabilitation and skilled nursing care in a lovely homelike environment undergoing an exciting large-scale renovation under new management and administration. With a focus on rehabilitation and recovery, our skilled team of therapists and healthcare professionals assist residents in achieving optimal health and well-being. Our mission is to provide high quality care to all with respect and compassion through a team approach that focuses on personalized goals.

Responsibilities

• Provide a friendly and helpful first impression to residents, visitors, and staff.
• Adhere to all facility policies and procedures while focusing on customer service and satisfaction.
• Open and close the front lobby; ensure all residents, visitors, vendors, and contractors follow secure access and departure rules.
• Maintain lobby security at all times; never leave the lobby unattended.
• Present a calm, courteous, and professional demeanor.
• Serve as the main switchboard and paging operator for the entire facility; ascertain call nature and relay to proper location.
• Assist in resident elopement prevention by communicating with residents, transporters, and nursing personnel when a resident leaves the facility; ensure visitors sign in and out.
• Assist visitors and residents with directions; maintain a current resident list to aid in directing visitors and notify staff of visitors, appointments, etc.
• Collect resident clothing from visitors, have family complete inventory sheets, and relay to laundry for marking.
• Aid in the administration of resident trust accounts by collecting monies and providing receipts.
• Distribute payroll checks and additional announcements to staff.

Requirements

• Minimum High School Diploma (or equivalent).
• One year of reception experience preferred.
• Excellent communication and organization skills.
• Ability to work well under pressure and be flexible.
• Exemplary customer service skills.

Schedule

Per diem or part-time hours available; weekend availability preferred.