Receptionist

Responsibilities

• Works in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.
• Answers incoming telephone calls in a cheerful and marketing-oriented way, determines the purpose of callers, and forwards calls to appropriate personnel or departments.
• Retrieves messages from voice mail and forwards them to appropriate personnel.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Welcomes on-site visitors, determines the nature of their business, and announces visitors to appropriate personnel.
• Captures guestroom reservations.
• Maintains a current list of residents who are hospitalized.
• Updates appointment calendars, including transportation and beauty calendars, as directed.
• Maintains and routes publications.
• Distributes written communication, accepts and signs for deliveries (mail, prescriptions, etc.).
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Orders, receives, and maintains office supplies.
• Collects rent checks from residents and family members and provides needed information to bookkeeping for billing.
• Collects money for store purchases and meal tickets, etc.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• May perform other duties as assigned.

Requirements

• High school diploma or general education degree (GED)
• One to three years related experience and/or training
• Or equivalent combination of education and experience
• Basic First Aid and CPR certification where required
• Must successfully complete all Atria specified training programs
• Able to read and comprehend simple instructions, short correspondence, and memos
• Able to write simple correspondence
• Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Able to add and subtract two-digit numbers and to multiply and divide with 10's and 100's
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Able to deal with problems involving a few concrete variables in standardized situations
• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier
• Able to work various schedules and shifts as needed

Qualifications

• High school diploma or GED
• One to three years related experience and/or training
• Or equivalent combination of education and experience

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Computer literacy (basic operations)
• Knowledge of Atria Senior Living policies and procedures

Benefits

• Paid holidays and PTO
• Annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
• Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location