Receptionist

Responsibilities

• Work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.
• Answer incoming telephone calls in a cheerful and marketing oriented way, determine the purpose of callers, and forward calls to appropriate personnel or departments.
• Retrieve messages from voice mail and forward to appropriate personnel.
• Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
• Welcome on-site visitors, determine the nature of their business, and announce visitors to appropriate personnel.
• Cover guestroom reservations.
• Maintain a current list of residents who are hospitalized.
• Update appointment calendars, including transportation and beauty calendars, as directed.
• Receive, sort, and route mail, and maintain and route publications.
• Distribute written communication, accept and sign for deliveries (mail, prescriptions, etc.).
• Maintain copy and fax machines, assist users, send faxes, retrieve and route incoming faxes, and create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Perform other clerical duties as needed, such as filing, photocopying, and collating.
• Order, receive, and maintain office supplies.
• Collect rent checks from residents and family members and provide needed information to bookkeeping for billing.
• Collect money for store purchases and meal tickets, etc.
• Drive company vehicle from community to social and other various destinations (only if required by community).
• Perform other duties as assigned.

Requirements

• A high school diploma or general education degree (GED)
• One to three years related experience and/or training, or equivalent combination of education and experience
• Basic First Aid and CPR certification (where required)
• Must successfully complete all Atria specified training programs
• Able to read and comprehend simple instructions, short correspondence, and memos
• Able to write simple correspondence
• Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Able to deal with problems involving a few concrete variables in standardized situations
• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier
• Able to work various schedules and shifts as needed

Qualifications

• High school diploma or general education degree (GED)
• One to three years related experience and/or training, or equivalent combination of education and experience
• Basic First Aid and CPR certification (where required)
• Must successfully complete all Atria specified training programs

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Computer literacy (basic operations with software like Microsoft Office)
• Ability to manage multiple tasks simultaneously

Benefits

• Paid holidays and PTO
• Annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
• Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results
• Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)