Receptionist /Appointment Coordinator

Responsibilities

• Greet patients and visitors in a professional and courteous manner, addressing their needs and concerns
• Manage patient appointments, including scheduling, rescheduling, and canceling
• Answer and direct phone calls, responding to inquiries and providing information to patients and healthcare providers
• Maintain accurate and up-to-date patient records, including demographic and appointment information
• Prepare and distribute medical records, test results, and other documents
• Absorb and assist with front desk duties, such as checking patients in and out, handling paperwork, and processing payments
• Ensure a clean and organized reception area, maintaining a high level of professionalism and attention to detail
• Collaborate with other team members to ensure a smooth and efficient patient flow
• Perform other administrative tasks as needed to support the medical office

Requirements

• Strong communication and interpersonal skills, with the ability to work effectively with patients, healthcare providers, and colleagues
• Proficiency in electronic medical records and scheduling software; ability to learn new systems quickly
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to maintain confidentiality and handle sensitive information with discretion