Receptionist - Ankeny Urgent Care - PRN

Employment Type: Part time – PRN (scheduled as needed), 12-hour day shift.

About the role

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They manage front-desk responsibilities including maintaining patient flow, scheduling appointments, handling phone calls, validating insurance eligibility, entering demographics and insurance information in the Electronic Health Record, and collecting time-of-service payments or past-due balances.

Responsibilities

• Performs patient check-in and completes all steps to ensure an efficient admitting process compliant with clinic and regulatory policies.
• Answers and directs phone calls appropriately.
• Schedules appointments according to office guidelines.
• Obtains accurate patient and insurance information, collecting copays and deductible amounts at time of service.
• Copies/scans patient-access-related hardcopy materials (e.g., ID, referrals, insurance cards) into the correct location in the electronic medical record.
• Knows, understands, incorporates, and demonstrates the organization’s mission, vision, and values in behaviors, practices, and decisions.

Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certification obtained within three months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three months of hire.
• Ability to read, write, and understand English, and communicate effectively with patients, visitors, and colleagues.
• High degree of confidentiality when handling patient information.
• Personal presence characterized by honesty, integrity, and caring; ability to inspire and motivate others to promote the organization’s philosophy, mission, vision, goals, and values.

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunities for growth throughout the system.