Receptionist - Ankeny Urgent Care - PRN

About the Role

The Clinic Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They manage front desk responsibilities, including patient flow, scheduling appointments, handling phone calls, validating insurance eligibility, entering patient information into the Electronic Health Record, and collecting payments.

Responsibilities

• Performs patient check-in, ensuring an efficient admitting process in compliance with clinic and regulatory policies.
• Answers phone calls and directs them appropriately.
• Schedules appointments according to office guidelines.
• Obtains accurate patient and insurance information, collects copays and deductible amounts.
• Copies/scans patient-related hardcopy materials (e.g., ID, referrals, insurance cards) into the electronic medical record.
• Demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for Healthcare Provider certification within three months of hire.
• Completion of Mandatory Reporter abuse training specific to the population served within three months of hire.
• Ability to read, write, and understand English, and communicate effectively with patients, visitors, and colleagues.
• Maintains confidentiality with patient information.
• Demonstrates honesty, integrity, and caring, inspiring others to promote Trinity Health’s philosophy, mission, vision, goals, and values.

Schedule

PRN - Scheduled as needed, 12-hour day shifts.

Qualifications

High school diploma or equivalent required. Basic Life Support (BLS) for Healthcare Provider certification and Mandatory Reporter abuse training must be completed within three months of hire.