Reception - Medical Clinic

About the role

We are seeking a friendly, professional, and organized Receptionist to join our medical clinic team. This role serves as the first point of contact for patients and visitors and plays an important part in creating a welcoming and efficient patient experience. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment.

Responsibilities

• Greet and check in patients in a courteous and professional manner.
• Answer incoming phone calls and direct calls appropriately.
• Schedule, confirm, and update patient appointments.
• Verify patient demographic and insurance information.
• Collect copays and process payments accurately.
• Maintain patient confidentiality in accordance with HIPAA guidelines.
• Communicate effectively with providers, clinical staff, and patients.
• Assist with patient forms, referrals, and general administrative tasks.
• Monitor reception and waiting areas to ensure a positive patient experience.

Requirements

• Positive and team-oriented attitude.
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Excellent customer service and interpersonal skills.
• Ability to remain calm and professional in busy situations.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or customer service experience preferred.
• Knowledge of medical terminology and insurance processes is helpful.
• Experience with electronic medical records (EMR/EHR) systems preferred.
• Strong organizational, multitasking, and communication skills.
• Proficient in Microsoft Office and standard office equipment.
• Ability to maintain professionalism and confidentiality at all times.

Work Environment

• Fast-paced medical clinic setting
• Frequent interaction with patients, providers, and staff
• Primarily sedentary work with occasional standing, walking, and lifting up to 20 pounds

Benefits

• Health, dental, and vision insurance
• PTO and Paid Holidays
• 401(k) and 401(k) match