Reception Desk Clerk I, The Serve

Onsite in Kohler, WI

About the role

Responsible for extending a friendly greeting and farewell to facility users and performing duties relating to smooth operations at the reception desk. This person has been learning and continuing to master reception desk responsibilities.

Responsibilities

• Greet members and guests according to standards and register usage in the computer.
• Act as control person for access to all areas of The Serve.
• Direct members and guests to appropriate areas.
• Answer all inquiries.
• Maintain knowledge of all The Serve policies and programs; provide explanations to members and guests when appropriate.
• Enforce facility rules and policies, including SOPs, programs, accident/incident procedures, age restrictions, and complaint handling procedures.
• Respond to all phone calls within 3 rings and direct calls as necessary.
• Take and deliver messages promptly.
• Maintain an orderly, neat appearance of the reception desk.
• Assist in laundering towels and maintaining a constant supply of clean linen.
• Conduct routine facility walk-throughs to ensure a safe, clean, and welcoming environment.
• Assist with stocking supplies throughout the facility and at the reception desk.
• Support general facility cleanliness and organization, reporting maintenance or housekeeping concerns as needed.
• Provide suggestions and communicate information to the management team regarding facility operations.
• Achieve and maintain CPR and AED certification; First Aid certification is also helpful.
• Act as a sales person for the entire resort. Promote memberships, programs, events, and Destination Kohler offerings.
• Perform miscellaneous clerical jobs assigned by other departments.
• Attend monthly staff meetings; 10 required annually.
• Work or volunteer for The Serve special events and facility programs.
• Manage multiple banks and ensure all transactions are completed accurately.
• After hire, will be cross trained as a facility attendant to assist the team in maintaining a clean environment for members and guests.

Requirements

• Outgoing, friendly personality.
• Must be at least 18 years old to sell alcohol.
• Adult/Child CPR and Adult AED training (can be completed on site shortly after employment).
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Qualifications

Reception Desk Clerk I is an entry-level position. No previous experience needed. Computer skills are helpful and preferred.

Pay

The hourly range for this position is $16.00 - $20.00. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Schedule

This is a casual part-time position working weekends and weekdays. Hours vary between 6:00 am - 9:00 pm.

Benefits

• Competitive salary.
• Health, vision, and dental insurance.
• 401(k) with company matching.
• Ongoing investment in personal development.
• Opportunity to collaborate with others across functions and roles at Kohler.