Reception / Administrative Assistant - Mental Health Clinic

About the role

Are you a friendly, organized, dependable person who enjoys helping others? Our established mental health clinic is looking for a professional and compassionate Administrative Assistant to join our team. This is an excellent opportunity for someone who wants to work in a meaningful healthcare environment where excellent customer service, organization, and compassion make a real difference.

Responsibilities

• Greet clients warmly and professionally
• Answer phones and respond to client inquiries
• Schedule, confirm, and manage appointments
• Maintain accurate client information and office records
• Assist with forms, paperwork, scanning, filing, and other administrative tasks
• Communicate with clients, clinicians, and staff in a professional and respectful manner
• Manage multiple tasks while maintaining attention to detail
• Help maintain a clean, organized, and welcoming front-office environment
• Handle sensitive and confidential information appropriately
• Support the clinical team with day-to-day administrative needs
• Provide exceptional customer service to clients and families

Requirements

• Previous administrative, receptionist, medical office, or customer-service experience preferred
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Professional, dependable, punctual and takes pride in their work
• Comfortable working with computers, email, scheduling software, and Microsoft Office/Google Workspace
• Previous use of Electronic Medical Records (eClinicalWorks) is a plus but not required
• Ability to multitask and remain calm in a busy environment
• Strong attention to detail
• Compassionate and nonjudgmental approach when interacting with clients
• Must be able to maintain strict confidentiality and professionalism
• Healthcare, medical-office, or mental-health experience is a plus — but we're willing to train the right person

Benefits

• Paid Time Off (PTO)
• Health and Dental Insurance
• 401(k) Retirement Plan
• Opportunities for internal growth and promotion

Pay

Hourly Position $15 to $17 per hour depending on experience

Schedule

Consistent schedule: Monday-Thursday, 9:30 AM-8:00 PM (40 hours/week) - No Fridays, weekends, or holidays!