Receiving & Sales Associate PT

About the role

The Receiving & Sales Associate is responsible for receiving, sorting, and pricing donated goods while delivering excellent customer service. This role supports both back-of-house receiving operations and front-of-house interactions, including answering questions, sharing Kitchens for Good's mission, and occasionally operating the cash register.

Responsibilities

• Greet donors warmly and safely receive donated items.
• Sort, inspect, and categorize donations following quality and safety guidelines.
• Price merchandise accurately according to established procedures.
• Organize processed items for timely placement on the sales floor.
• Maintain a clean and safe receiving and processing area.
• Follow all safe lifting and equipment-handling protocols.
• Follow established opening and closing procedures.
• Answer customer questions regarding merchandise, pricing, and store policies.
• Share Kitchens for Good's mission and programs with donors and shoppers.
• Aid customers on the sales floor by providing product information and support.
• Process customer transactions accurately, including handling a variety of payment types, processing returns and exchanges, and balancing the cash register in accordance with policies and procedures.
• Respond to customer complaints professionally, ensuring issues are addressed or escalated appropriately.
• Restock shelves and support visually appealing merchandise displays.
• Welcome and support volunteers working in receiving, sorting, merchandising, and events.
• Provide hands-on training to volunteers on store procedures, safety guidelines, and quality standards.
• Communicate volunteer progress or needs to supervisors.
• Assist with planning, setup, and breakdown for small in-store events and donor engagement activities.
• Prepare materials, merchandise, or displays needed for events.
• Provide onsite customer support and hospitality during events.
• Collaborate with staff and volunteers to ensure smooth event logistics.
• Communicate effectively with team members about donations, inventory, and operational needs.
• Assist with general store upkeep, cleanliness, and safety.
• Support loss-prevention procedures.
• Contribute to a positive, collaborative, mission-driven team environment.

Qualifications

• Friendly, mission-driven, and effective in a fast-paced environment.
• Strong attention to detail.
• Ability to multitask and manage time between tasks.
• Customer/Client Focus.
• Initiative/Self-Motivated.
• Exceptional Organizational Skills.
• Ability to operate available equipment, such as cash registers, computers, phones, photocopy and scanning machines.
• Basic mathematical skills, as needed to make change and give refunds.