Receiving Clerk

About the Role

The Shipping/Receiving Clerk assists in handling all incoming deliveries and filling hotel shipment requisitions. Ensures all packages are shipped and distributed to the appropriate party.

Responsibilities

• Provide the highest quality of service to guests at all times and anticipate and exceed guest expectations.
• Know and live the mission of White Lodging and the appropriate property brand standards.
• Receive all incoming deliveries to the hotel.
• Maintain accurate logs/records on all shipping and receiving transactions.
• Ship outgoing mail and packages through various carriers.
• Secure the receiving room and its contents to ensure safekeeping.
• Direct all deliveries not under jurisdiction of the receiving room to the appropriate areas.
• Deliver, pick up, and/or sort mail expeditiously.
• Record all packages and parcels received and shipped.
• Keep the office clean and organized at all times.
• Attend work on time as scheduled and adhere to the attendance policy.
• Ensure confidentiality and security of guest and hotel information at all times.

Requirements

• High school diploma or GED required.
• 1 year of work experience preferred.
• Must pass certification assessment.
• Ability to operate a computer, telephone, hand cart, pallet jack, flatbed, packing tape gun, and other materials and equipment necessary to complete job tasks.

Competencies

• Job knowledge
• High quality of work
• Guest focus
• Customer service
• Reliability
• Motivation/initiative
• Organization skills
• Judgment/problem solving
• Cooperation/teamwork

Working Conditions

• Required to lift, carry, or otherwise move up to 100 lbs. regularly with assistance, including boxes and sacks.
• Follow proper moving and lifting procedures identified in departmental training and orientation.
• Regularly required to stand, walk, reach, use hands to feel or handle, stoop, kneel, crouch, climb, talk, and hear.