Receiving Associate - 2nd Shift

Key Responsibilities

• Receive, unpack, and meticulously inspect all incoming customer returns (RMAs), verifying contents, quantities, and serial numbers against return documentation.
• Evaluate the condition of returned merchandise (e.g., new, used, defective, damaged) and accurately sort items for their correct disposition, such as return-to-stock, refurbishment, or scrap.
• Accurately log all return details, product conditions, and final dispositions into the Warehouse Management System (WMS) or ERP to ensure precise inventory records and timely customer crediting.
• Identify and report any discrepancies between the physical return and the RMA paperwork (e.g., wrong item, missing parts, unexpected damage) to the appropriate team.
• Inspect the quality, condition, and quantity of any incoming goods, and allocate them to the appropriate space in the warehouse.
• Provide punctual receipts, forms and communication to the Inventory Team regarding all inbound deliveries on correct and incorrect quantity and item deliveries.
• Document and communicate to the Inventory Team any overage, shortages, and damage products for escalation.
• Transfer stock items inside the warehouse using a pallet jack or forklift when applicable.
• Ensure picking locations are properly stocked and correctly labeled.
• Ensure all overstock pallets are properly labeled and put away.
• Ensure work area is clean and organized, and free of potential hazards.
• Frequently moves boxes weighing up to 100lbs across the warehouse for various needs.
• Stand, walk and sit; talk or hear, both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms.
• May work in a warehouse with varying temperatures.

Required Skills And Attributes

• Competence in a myriad of warehouse tasks, to include such things as inventory counts; QC shipping parcel and LTL; receiving incoming Inventory shipments; loading trailers; stacking product on pallets; scanning and documenting outgoing shipments; etc.
• Attention to detail, willing attitude, and critical thinking skills.
• Ability to work alone or with a team.
• Ability to lift and move heavy items as needed.
• Ability to multitask.
• Capable of consistently working a 40-hour work week.

Qualifications

• Solid, consistent, work history.
• Good communication and teamwork skills.
• Familiarity with inventory management software and computer literacy.
• Must be able to maintain working conditions (safety, quality, cleanliness, & costs).
• Must be able to assist in improving a system of production control, standard operating procedure, safety, quality control, and performance.