Receiving Assistant

About the role

The Receiving Assistant assists the Receiving Manager in the successful operation of the receiving department, handling incoming product receipt, scanning, staging, paperwork, and providing customer service while supporting store operations.

Pay

USD $16.00 per hour.

Schedule

Work a schedule based on store needs, including evenings, weekends, and holidays. Position requires five days, 40 hours per week and attendance at mandatory store meetings.

Responsibilities

• Provide world‑class customer service as a top priority.
• Exemplify integrity, responsibility, and excellence while adhering to all policies.
• Assist the Receiving Manager in accurately receiving all incoming products, including date, accuracy, and damage checking.
• Scan all incoming and outgoing product.
• Stage products for efficient delivery to the sales floor.
• Process purchase orders, RPOs, mispicks, invoices, and paperwork timely and accurately.
• Research and process all discrepancies.
• Communicate with department managers regarding delivery issues and vendor out‑of‑stocks.
• Follow up on special orders.
• Operate a forklift and pallet jack as required.
• Maintain a clean and organized back room.
• Work with department managers to address performance issues within the department.
• Support store opening and closing activities, including Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
• Handle register functions: backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes.
• Maintain the safety and security of customers and employees.
• Assist in training and monitoring department personnel, including assigning and following up on tasks.
• Provide additional help and backup in the store and on the sales floor when receiving duties are complete.
• Answer customer questions per company standards and policies, including use of Structure/Function statements and nutritional support statements.
• Continuously increase product knowledge.
• Use SAP and inventory management software, email, and other IS programs as needed.

Qualifications

• High school diploma, GED, or equivalent preferred.
• 1 year of experience in grocery/retail or receiving environment preferred; natural foods background a plus.
• 1 year of supervisory experience preferred.
• Ability to obtain forklift certification.
• Ability to pass required food‑safety training courses and maintain certifications.
• Ability to manage changing priorities and stay focused on tasks.
• Sense of urgency in task completion.
• Excellent customer service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Cashier training and ability to count currency.
• Proficiency in Microsoft Word, Excel, and Outlook.

Benefits

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 store credit annually)
• Holiday Pay for 5 holidays (stores closed)
• Paid Time Off (sick days and vacation) that increases with tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards)
• Regular, scheduled pay increases
• Advancement opportunities and career development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Medical, dental, and vision insurance for full‑time crew (30+ hours/week)
• Paid parental leave
• Paid medical leave (company‑paid short‑term disability insurance)
• Company‑paid short‑term disability insurance
• Company‑paid life insurance
• Voluntary benefits: hospital indemnity, accident insurance, long‑term disability, term life insurance
• Retirement Savings Plan (401k) with discretionary company match
• Healthcare and dependent‑care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match

Physical Requirements

• Constantly lift or carry up to 10 lb.; frequently lift or carry 11–20 lb.; occasionally lift or carry 21–50 lb.; occasionally lift or carry 51–100 lb. with a team lift.
• Frequently push or pull up to 15 lb.; occasionally push or pull 16–100 lb.
• Occasionally use a computer for data entry and mouse operation.
• Constantly walk, stand, use fine motor manipulations, grip,