Receiving Assistant

About the role

The Receiving Assistant is responsible for assisting the Receiving Manager in the successful operation of the receiving department.

Responsibilities

• Providing World Class Customer Service as a number one priority
• Exemplifying integrity, responsibility, and excellence and adhering to all policies
• Assisting the receiving department manager in accurately receiving all incoming products including date, accuracy and damage checking
• Scanning all incoming and outgoing product
• Staging products for efficient delivery to the sales floor
• Processing POs, RPOs, mispicks, invoices and paperwork timely and accurately
• Researching and processing all discrepancies
• Communicating with department managers regarding delivery issues and vendor out-of-stocks
• Following up on special orders
• Operating a forklift and pallet jack as required
• Maintaining a clean and organized back room
• Working with the department managers to address performance issues within the department
• Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities
• Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks
• Maintaining the safety and security of customers and employees
• Assisting in training and monitoring of department personnel including assigning and following up on tasks
• Taking the initiative to provide additional help and backup in the store and providing store backup on the sales floor when receiving duties are complete
• Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support
• Continually increasing product knowledge
• Using SAP and inventory management software, emailing and utilizing other IS programs as needed
• Working a schedule based on store needs which includes evenings, weekends, holidays

Qualifications

• High School diploma, GED or equivalent preferred
• 1 year of experience in grocery/retail or receiving environment preferred; natural foods background is a plus
• 1 year of experience supervising others preferred
• Ability to obtain forklift certification
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable
• Ability to manage changing priorities and to stay focused with the task at hand
• Possess a sense of urgency in the completion of tasks
• Possess excellent customer service skills
• Highly organized with great attention to detail
• Ability to take direction and follow through
• Must be cashier trained and able to count currency
• Proficient in MS Word, Excel and Outlook

Benefits

• All Crew Members Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Full-Time Crew Members (30+ hours/week) Medical, Dental and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match

Physical Capabilities and Environmental Demands

• Physical Requirements
  • Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11–20 lbs., and occasionally lift or carry 21–50 lbs.
  • Must also have the ability to occasionally lift or carry 51–100 lbs. with a team lift.
  • Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16–100 lbs.
  • Must be able to occasionally use the computer for data entry and use of mouse.
  • Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
  • Must be able to frequently reach above chest.
  • Must be able to occasionally sit, squat, kneel, and climb as needed.
• Environmental Requirements
  • Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
  • Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.