Rec Dispensary Supervisor

Oversee daily operations and ensure the smooth functioning of our retail cannabis store. Lead a team of budtenders and staff, maintain high standards of customer service, ensure compliance with state regulations, and help drive store performance.

Responsibilities

• Supervise, mentor, and motivate budtenders and other staff to provide exceptional customer service and meet sales targets.
• Foster a positive, collaborative work environment to ensure effective teamwork.
• Support the hiring and training of new employees, ensuring they have the skills and knowledge needed to succeed in their roles.
• Manage the day-to-day operations of the dispensary, including opening and closing procedures.
• Ensure a clean, organized, and well-stocked dispensary that provides an inviting shopping environment for customers.
• Assign duties and tasks to staff to ensure smooth operation and compliance with company standards.
• Ensure adherence to all local, state, and federal cannabis laws and regulations, including verifying customers' age and proper documentation.
• Monitor staff to ensure compliance with health and safety guidelines, as well as company policies and procedures.
• Perform compliance checks and audits as needed to maintain the dispensary’s license and reputation.
• Maintain a positive, knowledgeable presence on the sales floor, assisting customers with product selections and resolving any concerns or issues.
• Provide guidance to customers on cannabis products, strains, consumption methods, and accessories.
• Handle customer complaints and concerns in a professional, calm, and efficient manner.
• Monitor stock levels, ensure accurate product counts, and coordinate with the inventory team to place orders as needed.
• Track product expirations and perform regular inventory audits to ensure product availability and compliance.
• Assist in managing and organizing the back-of-house inventory to ensure a seamless customer experience.
• Train new employees and provide ongoing development to ensure that all team members are knowledgeable about cannabis products, store policies, and company procedures.
• Provide feedback and performance coaching to staff to ensure continuous improvement.
• Handle cash registers, ensure proper handling of transactions, and conduct end-of-day reconciliations.
• Oversee daily cash counts and deposits, ensuring accuracy and compliance with company policies.
• Ensure that all financial transactions are recorded accurately and reported to management.
• Provide daily, weekly, and monthly reports on sales, staff performance, and customer feedback to upper management.
• Track and report on key performance indicators (KPIs) related to store performance and customer satisfaction.
• Assist in developing strategies to improve performance, customer experience, and overall store efficiency.
• Ensure the proper intake of all product deliveries, both cannabis and non-cannabis, following all required procedures.
• Verify that the correct products and quantities are delivered, ensuring a smooth and accurate intake process.
• Work with inventory and receiving teams to promptly and efficiently check in deliveries to avoid disruptions to daily operations.

Requirements

• Strong knowledge of cannabis products, strains, consumption methods, and related accessories.
• Familiarity with cannabis laws and regulations, and the ability to ensure compliance with state and federal guidelines.
• Knowledge of dispensary operations, including cash management, customer service, and inventory control.
• Proven leadership skills with the ability to motivate a team and foster a positive, collaborative work environment.
• Strong communication skills and the ability to provide constructive feedback and performance coaching.
• Excellent communication and interpersonal skills, with a focus on delivering a superior customer experience.
• Strong organizational skills and attention to detail in managing inventory, cash handling, and compliance requirements.
• Ability to multitask and handle complex situations while maintaining accuracy and professionalism.
• A minimum of 1 year in a customer service role in a retail or hospitality environment.
• Minimum 21 years of age (or as required by state regulations).
• A minimum of a High School diploma is required.
• Intermediate-level math skills.
• Exceptional customer service skills.
• Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner.
• Strong computer-based skills.
• Dynamic interpersonal and communication skills.
• Ability to stand for long periods of time.
• Personal experience with cannabis.

Desired Skills

• Analytical skills to assess data, facts, and figures.
• Proven expertise and experience to accurately manage a register.
• Experience training new hires in a previous job.
• Experience as a “key holder” in a retail environment.
• Knowledge of the state’s cannabis regulations.
• 5+ years in retail.

About Altius

Altius is a cannabis company that goes above and beyond the ordinary. With a commitment to quality over quantity, Altius is dedicated to reaching new heights in the industry. Joining the Altius team means being part of a movement that values excellence and sets the bar higher for product quality and customer satisfaction. It's an opportunity to be part of something greater, where standards are elevated and innovation is celebrated.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Paid Sick Time.
• Flexible Time Off.
• Industry Discounts & Employee Perks.
• Opportunities for Career Growth and Advancement.

Pay

$20 - $22 USD per hour