Rebuild Technician

Main Responsibilities

• Troubleshooting, repair, and maintenance of mechanical aspects of equipment and components per defined specifications
• Analyzing and documenting condition and defects of heavy machinery
• Following instructions of work within time constraints to meet established delivery targets
• Adjusting equipment and repairs/replaces defective parts/components or systems per instructions
• Maintaining a clean work environment, follow all safety protocols, environmental regulations, and company policies
• Opening, managing, and closing customer repair jobs – start to finish
• Working with ERP & other support systems (Profio, JotForm, Asana, SAM, etc.)
• Communicating with customers (quotations, job statuses, failure causes, etc.)
• Organizing and managing Renewed Hammer inventory
• Make recommendations on parts and tool inventory needed to maintain steady workflow
• Stay updated on new technologies, tools, and repair techniques via product trainings and online learnings
• Assist in new product assembly when needed.
• Assist and train entry level/junior rebuild technicians

Required Competencies

• Mechanical knowledge of heavy machinery and/or construction/demolition equipment
• Knowledge of hydraulics; including disassembly, inspection, repair, and reassembly
• Excellent customer focus and are dedicated to improving customer satisfaction
• Able to communicate effectively and interact comfortably with colleagues
• Able to follow safety procedures
• Good oral and written communication skills and the ability to speak and read English
• Basic math and computer skills
• Good manual dexterity with the ability to use hand tools and precision measuring equipment