Real Estate & Workplace Services Coordinator I (Contract)

Latitude AI (lat.ai) is building the future of Ford’s autonomy roadmap to make travel safer, less stressful, and more enjoyable for everyone. Bringing this vision to scale, our fully in-house developed hands-free ADAS platform will debut on the all-new Ford Fathom in 2027. When you join the Latitude team, you’ll work alongside leading experts across machine learning and robotics, cloud platforms, mapping, sensors and compute systems, test operations, systems and safety engineering – all dedicated to redefining the relationship between people and their vehicles for millions of customers. As a Ford Motor Company subsidiary, we operate independently to develop automated driving technology at the speed of a technology startup. Latitude is headquartered in Pittsburgh with engineering centers in Dearborn, Mich., and Palo Alto, Calif. Meet The Team The Real Estate and Workplace Services Team (REWS), is an integral cross-function support team comprised of Facilities, Physical Security, Logistics, Asset Management, and Real Estate groups. This team is responsible for internal and external site coordination across all Latitude locations, as well as support for employees and external guests. The REWS Coordinator I will support operations out of our Greenville facilities, while remotely supporting operations across other Latitude sites, and actively managing the daily responsibilities described below. This contract will be 12 months in length. What You’ll Do Facilities Support daily facility operations across Palo Alto sites, addressing routine maintenance requests and troubleshooting building issues in coordination with Ford facility leads and vendorsAssist with vendor and contractor management, scheduling, scope verification, quality control, and invoice/PO coordination for facilities related servicesTake direction from Facilities team leads on prioritization of daily tasks while exercising independent judgement to resolve routine issues without escalationAssist with space planning and moves/adds/changes as the organization scalesPerform routine preventative maintenance tasks and facility inspections, ensuring upkeep of space and cleanliness of facilitySupport the development, documentation, and maintenance of facility policies and procedures, ensuring alignment with company risk tolerance and regulatory/contractual requirementsSupport event planning, space setup, vendor services, and on-site operational needEscalate issues and coordinate follow-up repairs as neededMonitor inventory and manage supply ordering from vendors for local sitesAsset Management and LogisticsManage inbound shipments by receiving, verifying, and distributing goods via Envoy; reconcile purchase orders in NetSuite and resolve discrepancies with cross-functional teams. Coordinate carrier deliveries and distribute USPS mail per the distribution databaseResponsible for coordination, distribution, and assignment of all inbound and outbound assets at Greenville location. Act as inventory clerk for onsite bench, vehicle, and fleet teamsExecute cycle counting requests, highlight risks, and report inconsistencies to leadershipCoordinate inbound freight scheduling and receive deliveries independently using lift gate and pallet equipment. Prepare, palletize, and secure shipments to prevent damage. Complete all required BOL documentation, including NMFC and freight classification. Forklift certification is desirableExecute end-to-end outbound shipping operations for our Greenville location, including secure packaging, regulatory compliance, and proactive issue resolutionManage and track Jira tickets from intake through closure, ensuring timely updates, accurate documentation, and adherence to defined SLAs. Utilize workflow automations to maintain consistency, communicate effectively with stakeholders, and escalate issues when required to keep work streams on trackPhysical Security Support the management of badging access control and CCTV/camera systems including provisioning, access group management, credential issuance, troubleshooting, and periodic access auditsProvide support and coverage as needed for PS functions, including welcoming visitors, and supporting the interview candidate experience as neededManage and support visitor management protocols and systems to ensure appropriate controls for contractors, vendors, and guests accessing secure or sensitive areasSupport the development, documentation, and maintenance of physical security policies and procedures, ensuring alignment with company risk tolerance and regulatory/contractual requirementsWorkplace SafetySupport overall workplace safety compliance, including documentation, policy development, and implementationCoordinate and support safety audits and inspections, tracking corrective actions and remediation through completionSupport development and delivery of safety training and communications to employeesCreate and maintain accurate records for compliance reportingTicket ManagementSteward excellence in all interactions with internal customers, team members, and external partners by providing prompt service and accurate information Manage tickets in accordance with policies and procedures, including ad-hoc updates Escalate and flag issues when necessary to ensure all areas of accountability are being metUtilize system automations to provide consistent, streamlined experience for all ticket participantsRegularly monitor, update, troubleshoot, and close tickets based on defined standards to ensure metrics and SLAs are metProject WorkLead cross-functional projects with a high degree of accuracy and ownership with limited support from managementProactively manage scope, schedule, and budget with limited oversightProvide clear, transparent updates to stakeholders throughout project executionCross-Training & Operational SupportParticipate in and support internal cross-training initiativesBuild capability and coverage across all areas of REWS team responsibilities (shipping, receiving, asset management, etc.)Contribute to overall team resilience and continuity planning What You'll Need To Succeed Bachelor’s degree with two years of employment experience required. In lieu of a Bachelor’s degree, an Associate’s degree with four years of employment experience or a High School Diploma or GED equivalent with six years of employment experience required. Relevant fields include warehousing, asset management, customer-facing retail, or supervisory roles; Previous roles in similar R&D environments is a plus.3-5 years of building facilities experience Willingness to be available after hours and in emergency situationsExperience with service ticketing platforms, shipping software, warehouse management systems (WMS), and asset control systems strongly preferredAbility to independently navigate complex issues while demonstrating exceptional problem-solving skillsStrong attention to detail with a continuous improvement mindset and ability to streamline processesWorking knowledge of IT assets, hardware components, vehicle parts, and similar product categoriesAbility to work independently, effectively self-manage priorities, meet defined KPIS/SLAs, troubleshoot issues, and adapt quickly in a dynamic environmentExceptional, demonstrated customer service skills and strong attention to detailProficiency in Google Workspace and systems such as Jira, Insight, Fleetio, NetSuite, ShipStation, and Envoy, with the ability to quickly learn new platformsStrong knowledge of building systems and facility operations and skill setStrong time management and multitasking skillsAbility to lift up to 50lbs required Learn more about Latitude’s team, mission and career opportunities at lat.ai! We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.