Real Estate Servicing Manager

What You'll Be Doing

• Lead and develop a talented servicing team, including coaching, hiring, and performance management.
• Ensure mortgage, home equity, and business loan servicing activities are accurate, compliant, and member focused.
• Keep loan servicing systems running smoothly, including rate changes, user management, and platform support.
• Oversee escrows, statements, notices, credit reporting, and other critical servicing functions.
• Partner with lending, processing, risk, and operations teams to create a seamless member experience.
• Support audits, regulatory reviews, and compliance initiatives.
• Investigate and resolve servicing issues with accuracy and urgency.
• Manage UCU's loan servicing operations while identifying opportunities to improve processes and efficiency.
• Stay current on industry trends, regulations, and best practices by participating in professional development opportunities.

What Makes You a Great Fit

• Experience in mortgages or loan servicing operations.
• Enjoy leading, mentoring, and helping others succeed.
• Balanced big-picture thinking with attention to detail.
• Thrives in a fast-paced environment where priorities can shift.
• Strong problem-solving and communication skills.
• Comfortable with technology and learning new systems.
• Understand the importance of compliance, accuracy, and exceptional member service.

The Fine Print

• This role is located out of our branch in Saco, Maine.
• You will be required to work in the office on a regular basis as needed.
• You'll need strong organizational skills, a commitment to doing things the right way, and the ability to manage multiple priorities.
• Most importantly, you'll bring a positive attitude, a team-first mindset, and a desire to make a difference.