Real Estate Operations & Customer Service Manager

About the role

Welcome to the Success Home Team. Proudly serving St Paul, Minneapolis, and the 7-county Twin Cities metro. Led by founders Jonas and Holly Stomberg, who bring over 20 years of experience, we deliver a clear strategy, proven results, and a high-touch client experience. We understand that buying or selling a home is a major life move, which is why our company is committed to supporting every step. As we focus on system refinement and growth, we are actively searching for high-quality people to strengthen our operations and enhance our lead generation efforts. We believe trust is built through consistency, care, and follow-through. If you are looking to be part of a team that is in the client's corner from day one to beyond closing, join us as we help clients Buy smart. Sell for more. Move with confidence.

Responsibilities

• System Management & Transaction Oversight
• Refine processes Simplifying complex processes into repeatable systems.
• CRMs and database communication flows.
• Contract-to-Close Manage all contracts from signing through closing with a professional customer service level of detail and client satisfaction.
• The Playbook Work with the leadership team to improve the Operations Manual that outlines all systems, standards, and processes, ensuring the business operates flawlessly in any environment.
• Client Journey & Office Standards
• Customer Service Instill a high-touch customer service culture across the client life cycle, ensuring smooth transitions and proactive problem-solving.
• Office Environment Curate a welcoming, meticulously maintained office environment and manage vendor relationships to reflect our brand’s precision and warmth.
• Team Leadership & Growth
• Leadership Clear pathways for professional growth and leadership development.
• Company Growth
• As the business grows, assist in hiring, training, and mentoring future administrative staff.

Qualifications

• Experience 5+ years of experience in high-growth operations, luxury hospitality management, or executive-level real estate administration.
• The "Calmest Person in the Room" A high Adversity Quotient (AQ) with the ability to remain composed and solution-focused during complex and highly emotional real estate transactions.
• Operational Mindset Exceptional organizational skills. Understand how to simplify complex processes into repeatable systems.
• High EQ Communicate with clarity, professionalism, and genuine warmth.

What Sets You Apart

• You treat internal team members like VIP clients with proactive support.
• You understand how luxury brands build die-hard loyalty through predictability and consistency.
• You thrive on creating experiences where clients say, "This was seamless," and agents say, "I can’t imagine running this business without you."

Pay

Target Earnings $65,000 - $85,000+Base salary $60,000 - $70,000 Performance-based bonus opportunitiesMatching Retirement PlanHealth InsurancePTO Compensation $60,000 - $85,000+ yearly

Schedule

N/A