Real Estate Lending Processor I

In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset—energetic, dynamic, and passionate about assisting our members with financial wellness. Built on the foundation of union pride, OE Federal is a $1.4 billion company and the country’s largest labor-based credit union serving more than 115,000 members nationwide.

About the role

You will be responsible for developing, expanding, and maintaining the credit union’s relationship with members by efficiently processing, collecting, and completing loan conditions. You will provide resulting credit decisions and loan pricing information to members.

Responsibilities

• Process inbound and outbound mortgage loan-related phone calls from members, co-workers, and third-party vendors (appraisal companies, title companies, etc.) on a daily basis.
• Actively listen to and respond to member, co-worker, and vendor needs while maintaining a courteous and helpful attitude.
• Support customers, call center, branch, and other real estate lending employees by:
  • Responding to mortgage lending questions.
  • Discussing financial and credit data and customer financing objectives.
  • Advising on mortgage product and pricing options that address the defined financing objectives.
  • Evaluating mortgage loan applications and supporting information and documentation (credit reports, appraisals, title reports, etc.) efficiently and providing corresponding loan decisions quickly.
• Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members.
• Uphold a standard of professionalism, actively fostering positive relationships internally and externally.
• Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures, as well as current promotions.
• Perform other related duties as assigned.

Requirements

• High School Diploma/GED.
• Minimum 1 year of work experience in a similar role.
• Experience with Calyx Point or similar mortgage loan origination system.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Bilingual in English and Spanish preferred.

Pay

Salary Range: $25.28 - $26.85/hour. The offered salary considers experience, education, training, internal peer equity, job location, and other business considerations when extending an offer. The salary outlined is based on working in Livermore, California. The salary range will adjust to the applicant's work location.

Benefits

• Medical, dental, and vision benefits that cover the employee, spouse, and dependents.
• Retiree medical benefits.
• A defined benefit Pension Plan with 100% employer contributions of $3.50/hour.
• $10,000 Life Insurance.
• $5,000 Accidental Death and Dismemberment.
• 11 ½ Paid Holidays per year.
• 17 days of Paid Time Off (PTO) to start.
• Annual Performance Bonus Program—up to 5% of employee’s annual base paid on December 15th of each year.
• A 401(k) plan.
• OE Federal Membership for you and your family.
• Employee loan discounts.
• Casual dress code.