Real Estate Clerk I

Our Mission is to help Members grow financially. Our Vision is to be Members' First Choice for all Financial Services. We achieve these goals through our commitment to providing excellent service to our membership and our communities.

About Us

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and serve more than 264,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings, and investments. We also offer competitive loan rates on new and used autos, recreational vehicles, mortgages, personal loans, and credit cards.

Responsibilities

• Answer the telephone and direct calls accordingly.
• Distribute emails received by homeloans@tvacreditunion.com, online applications, and referrals.
• Distribute daily incoming mail and monitor outgoing mail.
• Prepare payoff statements within the required time frame of the written request and submit to the appropriate party.
• Post received wires and payoff checks and copy for deposit.
• Monitor fax folder.
• Complete flood reporting on paid-off loans.
• Prepare and send releases for recording in the appropriate county.
• Send a copy of the release to imaging and mail the original to the member.
• Review homeowner’s insurance policies for accuracy on all non-escrow accounts.
• Send non-escrowed homeowner’s policies to Collateral Protection Insurance (CPI) daily.
• Prepare Real Estate Lending packets for the branches.
• Create a daily call log.
• Balance daily branch totals.
• Pay appraisals daily and upload receipt to Image Flow Loan Origination System (LOS).
• Review mobile home titles bi-annually for paid-off loans.
• Review matured Home Equity Line of Credits (HELOCs) and assign to loan officers, as needed.
• Confirm LOS data entry of Recorded Trust Deeds.
• Follow all Credit Union policies, procedures, and regulations.
• Represent the Credit Union in a professional manner (including but not limited to appearance, behavior, and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

Skills

• Service: Excellent interpersonal skills and professional demeanor. Ability to develop relationships with members to meet financial needs through relevant suggestions and referrals of Credit Union products and services.
• Job Knowledge: Technically and professionally skilled in all position responsibilities and duties. Seeks new skills and opportunities for self-development.
• Quality: Ability to be flexible and have a service-oriented view to fulfill member, employee, and Credit Union needs. Perform tasks with a high level of accuracy while maintaining attention to detail.
• Teamwork: Ability to work as a team as well as independently to meet goals and objectives and the needs of all members.
• Analytical: Work systematically and logically to resolve problems, identify causation, and anticipate unexpected results. Manage issues by drawing on own experience and knowledge and call on other resources as necessary.
• Communication: Ability to handle situations with tact and respect. Ability to maintain confidentiality of member information.
• Initiative: Demonstrate a desire to do the job to the best of ability and have a desire to learn new techniques and skills.
• Planning/Organizing: Ability to work under deadlines with frequent interruptions; and the ability to balance multiple projects/activities with varying deadlines.
• Quantity: Ability to meet established goals.

Requirements

• High school diploma or general education degree (GED); one to three months related experience and/or training or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating instructions, and policy and procedure manuals.
• Ability to write reports and correspondence and use proper grammar, punctuation, and spelling.
• Ability to speak effectively before groups of members or employees of the organization.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to use sound reasoning in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Possess analytical and problem-solving skills to assist members using independent judgment.
• Ability to operate related computer applications including Word, Excel, and email. Proficient typing skills.
• Ability to operate other business equipment including adding machine, coin and money counting machines, and telephone.

Benefits

• Employer-paid health and dental insurance monthly premiums
• Accrual of paid PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

Pay

Starting Range is $17.00 - $19.00, depending on work experience