Reading Room Assistant

If you care about the opportunity to grow, make a difference, and build a future, Bayhealth Medical Center may have the career for you. Bayhealth is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, a stand‑alone Emergency Department in Smyrna, and a hybrid Emergency Department and Urgent Care in Milton. The Kent Campus is 90 minutes from Philadelphia, Washington, DC, and Baltimore; the Sussex Campus is 30 minutes from the Delaware beaches.

About the role

The Diagnostic Imaging Reading Room Assistant works under the direction of the Diagnostic Imaging Senior Manager. This position is a key component of the Diagnostic Imaging Department, primarily supporting radiologists in communicating STAT and critical findings to ordering providers and appropriate clinical staff.

Responsibilities

• Effectively communicate STAT and designated patient findings to the ordering or covering providers.
• Communicate critical results to designated nursing staff for current in‑patient studies.
• Ensure proper documentation of communications in the patient’s EMR via the STAT, Fax, and Critical Finding worklists, maintaining completeness, accuracy, and legal defensibility.
• Handle Hold & Call patients by conveying ordering provider instructions or safely transferring the patient to the designated location.
• Work closely with radiologists, care‑team providers, and technologists to ensure a smooth and efficient workflow.
• Monitor the PACS worklist, ensuring only cases designated for in‑house radiologists appear, supporting efficiency and productivity.
• Provide primary phone support for radiologists, contacting physicians and outside customers, including calls for radiologists at multiple external locations.
• Maintain proficiency with the hospital EMR, PACS system, and all electronic communication tools.
• Verify successful electronic transfers of patient results and correct any inaccurate provider demographics.
• Assist with file‑room duties, transferring images for continuing‑care purposes and delivering records within the hospital.
• Manage multiple weekly worklists for tumor‑board presentations.
• Complete and document daily QC checks for the in‑house mammography workstation.
• Perform all other duties as assigned within the scope of the position.

Requirements

• High School Diploma or GED.
• Minimum 6 months of medical‑record office experience.

Benefits

• Generous paid time off and paid holidays.
• Matching 401(k)/403(b) plans.
• Comprehensive health, dental, and vision insurance.
• Disability and life insurance options.
• On‑site child care.
• Educational reimbursement.
• Health care and dependent‑care flexible spending accounts.
• Voluntary benefits, including critical‑care coverage and more.

Pay

$16.57 – $24.86 per hour.

Schedule

Full‑time, 80 hours per week. Day/Evening shifts.

Location

Kent Campus Hospital, Bayhealth Medical Center, Delaware.