Reading Room Assistant

About the Role

This role serves as the communication hub for the reading rooms, managing workflow, image management, information dissemination, and administrative support.

Responsibilities

• Serve as the primary point of contact for the reading room, triaging a high volume of incoming phone calls, pages, and messages from referring physicians, emergency department staff, and technologists. (35%)
• Monitor imaging worklists, prioritize urgent cases (e.g., trauma, stroke codes), and ensure all necessary prior images, patient history, and clinical documentation are available for the radiologist's review. (25%)
• Relay critical or urgent test results to clinicians and document all communications according to regulatory standards. (15%)
• Coordinate the retrieval, transfer, and uploading of outside patient images/studies into the local Picture Archiving and Communication Systems (PACS) if not already completed by department secretary. (15%)
• Manage email correspondence, maintain on-call lists for radiologists, assist with patient scheduling or registration, and perform other general office duties like stocking supplies and light equipment troubleshooting. (10%)
• Perform other duties as assigned or requested.

Requirements

High School diploma or GED required. Substitutions: 5 years of relevant experience.

Qualifications

• Associate's degree (preferred).
• Prior experience in a healthcare, clinical support, emergency department, or administrative role (preferred).

Skills

• Proficiency with computer systems, including Electronic Medical Records (EMR), Radiology Information Systems (RIS), and PACS.
• Strong communication and interpersonal skills, with the ability to remain calm in fast-paced, high-stress environments.
• Knowledge of basic medical terminology and patient confidentiality laws (HIPAA).
• Excellent organizational skills and the ability to multitask and prioritize effectively.

Pay

Pay Range Minimum: $18.75 per hour

Pay Range Maximum: $26.25 per hour

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. Geographic differential may apply for certain locations.