Re-Entry Program Case Manager

About the role

This full-time position is based around the Indianapolis area, the general range for this position is $22-$25/hr. and includes full benefits.

Responsibilities

• Builds and maintains networks with key community partners including Goodwill staff (community agencies, educational institutions, financial liaisons, and employers) to enhance the menu of wrap-around services provided to participants.
• Affords assistance and direction, encouraging participants toward self-dependence in daily decision-making and problem-solving activities.
• Coordinates and assists in the intake, assessment, orientation, advising, enrollment procedures, and follow-up for NB program participants.
• Coaches, mentors, and facilitates activities for training clients in order to improve employability by utilizing appropriate training methods and motivational techniques to help reduce the recidivism rate and help participants reintegrate back into society, and ensure job retention.
• Works with minimal supervision and relies on self-direction to complete goals as established by the organization and its funding partners through the Department of Labor and Goodwill International.
• Provides direct counseling, intervention, advocacy, and referrals; provides transportation services when needed.
• Partners with participants in developing individual development plans (IDPs) that will fit their specific needs and skills in relation to education and employment.
• Maintains and cultivates working relationships between Goodwill, referring parties, and the funding resources to provide a smooth transition from the referring agency through the enrollment process and into appropriate programs.
• Assists participants in assessing community resources, wrap-around services, and making appropriate referrals.
• Conducts regular employment progress reports.
• Performs worksite evaluations to determine potential accommodations.
• Participates in singular and group conferences in evaluating case problems and skill improvement.
• Arranges for evaluation or assessment to be completed as part of the intake and diagnostic process when necessary.
• Provides job coaching and on-the-job training.
• Organizes and presents job readiness preparation either one-on-one or in small groups.
• Effectively leverages internal, professional, and community networks to drive results.
• Establishes regular contact with participants to offer services and to keep them engaged, for follow-up and retention.
• Makes recommendations to provide guidance and counseling.
• Generates status reports and makes adjustments as needed.
• Monitors accomplishment of numerical enrollment goals, participant enrollment dates, and participant achievement and completes billing requirements.
• Tracks, documents, and communicates program-specific metrics utilizing multiple reporting systems.
• Participates in continuing professional development relevant to the goals of the position.
• Attends community meetings as related to the identified goals.
• Promotes the NBP to create community awareness for participant recruitment/enrollment.

Qualifications

• Preferred: Bachelor's degree preferred.
• Experience: Has worked assisting people who were previously incarcerated, on parole, or have had an existing criminal record or have assisted individuals with personal development plans that have included education, employment, and/or financial goals that have improved their situation with a focus on career development and retention.
• Outcomes: Outcome-Oriented - Meets or exceeds specific goals as quickly as possible. Focuses on results, not the process, and will leverage resources available and solve problems creatively to get the job done.
• Communication: Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend customers’ needs. Delivers information in person, in writing, and in a digital world.
• Client Engagement: Client Engagement - Takes a strengths-based, client-centered approach to developing relationships at all levels while establishing appropriate boundaries. Adept at delivering feedback that is constructive and unbiased. Creates and maintains a safe environment for open discussions.
• Building Collaborative Relationships: Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization who can provide information, assistance, and support.
• Technical Knowledge: Technical Knowledge - Has solid knowledge of G Suite, MS Office, databases, and the internet.
• Organizational Aptitude: Organizational Aptitude - Plans and attends to details and pursues quality in accomplishing multiple tasks in an organized and timely fashion. Exhibits careful attention to detail and follow-through with a focus on managing deadlines.
• Teamwork: Teamwork - Works well with others and makes valued contributions in a team setting in order to achieve the required goals and outcomes.
• Critical Thinking: Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Skills

• Ability to occasionally work a flexible schedule beyond normal business hours.
• Travel - Is willing to travel to participants’ workplaces, community centers, and other venues at times that are convenient to individuals being served and be able to transport program participants as needed.

Benefits

• Full-time employees may participate in a comprehensive benefits program that includes:
• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Paid time off (PTO) and paid holidays
• Life, dental and vision insurance
• Parenting and sabbatical leaves
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retail discounts
• Retirement options with generous company % match
• Monthly cell phone reimbursement allowance
• Discount programs including 20% discount off Goodwill retail stores immediately upon hire
• Free mental health support services with up to 15 free counseling sessions for you and any family members
• Free nurse health coaching services on-site

Pay

The general range for this position is $22-$25/hr.

Schedule

Full-time employment is offered.