RCS Manager – Pediatric Billing

About the role

The RCS Manager – Pediatric Billing role is a broad, full-cycle revenue management position covering self-pay discovery, authorizations, and Medicaid follow-up. Reporting to the RCS - Director, this manager oversees a team of 18 and collaborates with leaders and teams across the broader RCS organization.

Responsibilities

• Manage a team of 18 across self-pay discovery, authorizations, and Medicaid follow-up
• Ensure each team member meets production and quality expectations
• Oversee billing operations start-to-finish, including payer follow-up and authorizations
• Participate in all Pediatric Billing leadership and individual team meetings
• Collaborate with leaders and teams across the broader RCS organization
• Drive process improvement initiatives to achieve consistent, benchmark-level outcomes
• Manage resources and performance within budget parameters
• Support the onboarding and integration of new team members through system and leadership training

Requirements

• Strong knowledge of business and reimbursement management with an undergraduate degree preferred
• At least three years of experience with hospital or physician billing strongly preferred
• Demonstrable knowledge of healthcare billing terminology concepts and processes
• Able to plan and manage the utilization of resources
• Interpersonal, problem-solving, and analytical skills
• Effective written and verbal communication skills in both individual and group settings
• Able to organize and manage work to achieve performance expectations
• Able to promote teamwork and develop team members
• Passionate commitment to continuous performance improvement

Qualifications

• Billing Expert: Five or more years of professional billing experience and fluency in payer follow-up, authorizations, self-pay, and Medicaid
• Proven Leader: Experience managing people and developing talent, building trust, and holding teams accountable
• Process Improvement Minded: Ability to identify inefficiencies and drive process improvements
• Analytically Strong: Comfort with data analysis, trend identification, and decision-making based on numbers
• People-First: Leadership style focused on empathy, clarity, and supporting team members
• Self-Sufficient & Remote-Ready: Thrives in a fully remote environment and manages time effectively
• Collaborative: Partners with others across teams and functions