RCM - Systems Admin

About the role

Vital Care operates within the healthcare pharmacy franchise sector, providing infusion pharmacy services through locally owned franchises across the United States. Established in 1986, the organization addresses the needs of patients with chronic and acute conditions, focusing on underserved and secondary markets. It supports over 100 franchised infusion pharmacies and clinics in 35 states, guiding franchise owners through business launch, growth, and operations.

The RCM - SYSTEMS ADMIN is responsible for overseeing and maintaining revenue cycle systems to ensure effective support for franchise partners. This role impacts the organization's ability to manage revenue cycle functions efficiently, directly contributing to operational success and franchisee satisfaction.

Responsibilities

• Assist with maintenance of revenue cycle functionality within CareTend and Waystar.
• Manage RCM-related Help Desk tickets.
• Develop controls and manage access to payer web portals.
• Oversee payer enrollments for ACH payments and electronic remit feeds.
• Oversee payer enrollments within Waystar.
• Specify users and user access levels for Waystar.
• Perform other related duties as assigned.

Requirements

• Strong time management and organizational skills with attention to detail and ability to prioritize multiple tasks.
• Effective communication skills, including listening, understanding, speaking, and writing.
• Self-starter with a positive attitude adaptable to a rapidly changing environment.
• Ability to communicate issues and suggest process improvements.
• Excellent problem-solving and organizational skills.
• Ability to work remotely.
• Associate degree preferred.
• Experience with CareTend, CPR+, or equivalent.
• Previous experience in the home infusion industry required.

Benefits

• Comprehensive medical, dental, and vision plans, plus flexible spending and health savings accounts.
• Paid time off, personal days, and company-paid holidays.
• Paid paternity leave.
• Volunteerism days off.
• Income protection programs including company-sponsored basic life insurance and long-term disability insurance, with options for voluntary life, accident, critical illness, and short-term disability insurance.
• 401(k) matching and tuition reimbursement.
• Employee assistance programs covering mental health, financial, and legal support.
• Rewards programs offered by medical carrier.
• Professional development and growth opportunities.
• Employee referral program.

Pay

Salary range for this position is $56,318 to $75,255.