Manager, RCM Systems

About the role

At Specialty Dental Brands (SDB), we're more than a dental support organization—we're a community dedicated to helping our practices, providers, and patients thrive. By partnering with pediatric dentistry, orthodontic, and oral surgery practices across the country, we empower our teams with the technology, resources, and support they need to make a meaningful impact every day.

We're looking for a Manager, RCM Systems to lead the strategy, optimization, and support of the systems that power our Revenue Cycle Management operations. If you're a collaborative leader who enjoys improving processes, implementing technology, and developing high-performing teams, we'd love to meet you.

Responsibilities

• Lead the administration, optimization, and ongoing support of Revenue Cycle applications, including clearinghouses, insurance payer portals, and other critical platforms.
• Oversee system configuration, enhancements, upgrades, integrations, testing, and implementation projects.
• Manage and mentor a team of application specialists through coaching, performance management, and professional development.
• Partner closely with Revenue Cycle leadership to identify workflow improvements and technology solutions that enhance efficiency.
• Collaborate with IT, cybersecurity, and infrastructure teams to maintain system security, availability, and data integrity.
• Ensure compliance with HIPAA and other healthcare regulatory requirements.
• Develop and maintain documentation, governance standards, policies, and procedures for supported systems.
• Lead system testing, validation, and change management efforts for new functionality and upgrades.
• Monitor system performance metrics and drive continuous improvement initiatives.
• Participate in strategic planning and digital transformation projects that support organizational growth.
• Support reporting, analytics, budgeting, forecasting, and resource planning for system enhancements and integrations.
• Build and maintain strong relationships with vendors and internal stakeholders to ensure successful technology partnerships.

Requirements

• 5–8+ years of experience supporting healthcare or Revenue Cycle applications.
• 2–5 years of leadership or people management experience.
• Experience managing system implementations, upgrades, integrations, and vendor relationships.
• Knowledge of healthcare privacy, security, and regulatory requirements, including HIPAA.
• Strong understanding of clearinghouses, payer portals, and healthcare interoperability standards such as HL7 and FHIR.

Preferred Qualifications

• Bachelor's degree in Information Technology, Healthcare Administration, or a related field.
• Experience working with enterprise healthcare systems, including EHR platforms such as Epic or Cerner.

Skills

• A collaborative and empowering leader who enjoys developing others.
• An excellent communicator who can build strong partnerships across departments.
• Strategic in thinking while remaining hands-on with execution.
• Passionate about improving systems and workflows through technology.
• Organized, adaptable, and comfortable managing multiple priorities in a fast-paced healthcare environment.

Why Join Us

At Specialty Dental Brands, you'll join a team that values collaboration, innovation, and continuous improvement. We believe the best ideas come from people who are empowered to make a difference, and we're committed to providing an environment where you can grow professionally while making a lasting impact.

If you're ready to lead meaningful technology initiatives that improve operations and support exceptional patient care, we'd love to hear from you. Join us and help shape the future of Revenue Cycle technology at Specialty Dental Brands!