RCM Specialist I

About the role

Join our team as an RCM Specialist I, where you'll play a vital part in ensuring our laboratory services are reimbursed fully and on time. You'll dive into denied and rejected insurance claims, identify the causes, and drive resolutions that help support our mission of delivering exceptional care.

Responsibilities

• Own the process of gathering and reviewing all claim information to guarantee accurate and timely submissions.
• Work closely with teammates across billing and clinical teams to obtain missing data or clarify any discrepancies.
• Analyze denied and rejected claims to identify the root cause and correct errors efficiently.
• Submit appeals and adjustments that maximize reimbursement in accordance with insurance guidelines.
• Reach out to payers directly to resolve outstanding claims, update information, and advocate for prompt payment.
• Follow up on underpaid or unpaid claims and ensure we're capturing every dollar we deserve.
• Monitor accounts for credit balances and process timely, compliant refunds.
• Spot trends—share patterns of denials or delays with leadership so we can proactively tackle recurring issues.
• Stay sharp as you keep up to date on payer policies, coding changes, and lab-specific regulations.
• Safeguard patient information and ensure HIPAA compliance in every interaction.

Requirements

• Excellent communication skills (both written and verbal)
• Super strong attention to detail and organization
• Ability to thrive in a fast-paced, fast-changing environment
• An analytical mindset and problem-solving drive
• Commitment to exceptional customer service
• Proficiency with Microsoft Office and other electronic health or billing platforms
• Familiarity with claims processes, coding basics, and industry-specific best practices

Preferred Qualifications

• Prior experience handling claims denials and appeals
• Medical coding certification or lab industry background preferred
• Familiarity with TELCOR and electronic billing systems

Physical Requirements

• Extended periods of sitting and computer use
• Extended periods of talking, listening, and typing while on a phone

Why Join Us?

You’ll be part of a collaborative, supportive team committed to improving healthcare every day. This is a place where your expertise truly matters — we can’t wait for you to grow with us!

Gravity Diagnostics is an Equal Opportunity Employer

All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Gravity Diagnostics will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. At Gravity Diagnostics, information security is a shared responsibility. All employees and contractors are expected to comply with established cybersecurity policies and procedures, including maintaining secure passwords, protecting confidential data (including PHI), and completing mandatory training. Employees must remain vigilant against phishing and social engineering tactics and promptly report any suspicious activity or potential breaches to the IT Security Team.