RCM Physician Practice Educator, BHMG Revenue Management, FT, 08:30A-5P

Responsibilities

• Develops and facilitates training materials and user training for the Baptist Health’s Physician Practices Revenue Management team.
• Establishes and maintains excellent rapport with and respect from peers in administrative, management, and front-line team members.
• Communicates effectively to a variety of audiences and emphasizes the importance of training and engagement to end users.
• Develops, facilitates, and tracks orientation and onboarding for new employees.
• Provides ongoing education and support for specialized areas within the revenue management team, including billing, AR/collections, cash applications, refunds, and contract compliance.
• Utilizes a variety of teaching strategies to meet individual and group learning needs.
• Engages end users in organizational priorities and team objectives, demonstrating innovation and enthusiasm.

Requirements

• Proven EPIC experience strongly preferred.
• Extensive knowledge of physician practice revenue management cycles, or other clinical-based patient financial services.
• Experience and expertise in providing training in a variety of settings using different technology and approaches for multiple positions.
• Previous program development, training, and/or go-live support for billing, collections, and support teams.
• Strong analytical, writing, and verbal communication skills, with the ability to communicate effectively with various levels of employees and to present with target audiences.
• Excellent computer proficiency, with EPIC experience highly preferred (MS Office, Word, Excel, and Outlook).
• Ability to work independently, initiate influence, and lead assignments to completion within provided parameters.
• Prefers EPIC experience/certification, knowledge of statistics, data collection, and presentation.
• Ability to travel between sites and provide training and support both in person and through remote venues to perform job duties.
• Preferred: EPIC certifications and/or accreditations, professional healthcare billing certification(s), and experience.

Qualifications

• 5 years of experience in EOE, including disability/vets.