RCM Customer Success Specialist 1

About the role

ModMed is hiring a customer-focused Associate RCM Client Advisor to join our high-performing Revenue Cycle Management (RCM) team. In this client-facing, entry-level role, you will provide essential tactical support across assigned client accounts by managing day-to-day transactional tasks, including client emails, support cases, and phone calls. The Associate RCM Client Advisor triages incoming inquiries, researches claim-level performance issues, and educates practice office staff on best practices to ensure daily operational health and mitigate ground-level churn risk. Working closely with Client Advisors and internal operations, you will assist with case triage, escalate trending claim issues, and help optimize client outcomes—with success measured by high CSAT scores, client referenceability, and the identification of expansion opportunities.

Responsibilities

• Manage incoming client emails, support cases, and transactional questions regarding charges, payments, and claims, ensuring resolution within a 48-hour SLA.
• Conduct claim-level denial reviews, patient balance reviews, and demographic reviews directly with client practice staff.
• Manage phone queues related to transactional questions and route inquiries to appropriate internal parties as needed.