RCM Customer Service Representative-Darthmouth, NH (ON SITE)

About the role

Responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low, incumbent may make outbound follow up calls on outstanding AR accounts.

Responsibilities

• Answer inbound customer service calls and make some outbound follow up calls in a professional, service-oriented manner. Answer the calls timely without drops/abandons.
• Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate resolution by referring the matter to the issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter.
• Other duties as assigned.

Knowledge, Skills, Abilities

• Exceptional customer service skills including effective and efficient problem solving and analyzing skills
• Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammar
• Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact
• Ability to perform essential job functions with high degree of independence, flexibility, and creative problem-solving techniques
• Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
• Ability to interpret and apply reimbursement aspects of managed healthcare contracts
• Attentive listening skills
• Ability to clearly articulate a response to the customer using appropriate voice modulation

Education / Experience

• High school education or the equivalent
• 1 – 2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

Physical Demands

• Ability to sit at a computer terminal for extended periods of time

Work Environment

• Call Center environment with headset and multiple workstations within close proximity
• Hospital Environment may include direct patient interaction

Compensation and Benefits Information

• Pay: $15.80 - $23.70 per hour. Compensation depends on location, qualifications, and experience.
• Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
• Conifer observed holidays receive time and a half.
• Benefits: Medical, dental, vision, disability, and life insurance; paid time off (vacation & sick leave); 401k with up to 6% employer match; 10 paid holidays per year; health savings accounts, healthcare & dependent flexible spending accounts; employee assistance program, employee discount program; voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance; for Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

Salary

• $15.80 - $23.70 hourly

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Company Information

• Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
• Tenet participates in the E-Verify program.
• The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.