Customer Service Representative
Grand Traverse Container · Traverse City, MI · 1 wk ago
On-siteCustomer ServiceFull-time
About the role
Responsible for providing exceptional customer service through phone and email interactions. Key tasks include resolving customer issues, handling complaints, and ensuring customer satisfaction.
Responsibilities
- Handle incoming customer inquiries via phone and email
- Resolve customer issues and complaints efficiently
- Follow up with customers to ensure satisfaction
- Adhere to company policies and procedures
Requirements
- Excellent communication skills
- Ability to work independently and under pressure
- Proficient in Microsoft Office Suite
- High school diploma or equivalent
Qualifications
- At least 1 year of customer service experience
- Experience in call centers preferred
Skills
- Strong problem-solving abilities
- Effective listening and empathy skills
- Technical proficiency with CRM systems
Benefits
- Flexible schedule options
- Comprehensive health insurance
- Professional development opportunities
Pay
- $15.00 per hour
Schedule
- Variable hours to accommodate shifts
Contact Information
To apply, please fill out the form below. For more information about the position, please contact [Contact Information].
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