RBA Traveling Service Technician

Position Summary

The Traveling Service Technician is responsible for delivering superior service and warranty support to internal and external customers, supporting them with technical information, procedures, and programming.

Essential Functions

• Supports customers, dealer technicians, and internal/external Rosenbauer technicians by providing technical information, procedures, and programming.
• Confirms coverage and processes paperwork for Warranty parts needed by customers, dealer technicians, and internal/external technicians.
• Manages and executes diagnostics, repairs, maintenance, and testing of Rosenbauer Fire Apparatus, documenting in Rosenbauer Systems.
• Updates and completes service reports along with each repair.
• Uses the CRM system to update, monitor, and resolve issues and cases along with each repair.
• Processes return merchandise authorizations for defective parts from vendors.
• Performs other duties and responsibilities as required by management to meet the needs of the organization and our members.

Qualifications

• Knowledge, Education, and/or Experience: Associate degree in Service Technician, Automotive Technology, Automotive Technician, Emergency Vehicle Technician, or a similar field preferred.
• Skills:
• Able to find, read, and interpret relevant business periodicals, professional journals, technical procedures, or governmental regulations.
• Able to write reports and business correspondence in a professional manner.
• Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Able to follow written and verbal directions and communicate new information that could affect project trajectories.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Able to perform intermediate PC functions in Microsoft Office Suite.
• Abilities:
• Able to deal with problems involving a variety of variables in non-standard situations.
• Able to read and interpret build books and specifications.
• Able to work professionally with customers/dealerships and internal staff to accomplish common goals.
• Able to prioritize work and to multitask while adhering to deadlines.
• Able to work with minimal supervision in a team environment.
• Able to understand and follow all safety policies to promote a safe working environment for all.
• Other Qualifications:
• Give Examples as Necessary
• Driving- License
• May need to travel off site for tradeshows, meetings, or company related events.
• Hrs of Work- Ability to work evenings and/or weekends occasionally
• Travel- Local
• Travel- Overnight
• Travel- Prolonged Periods
• Qualifications- Other
• Able to obtain a CDL license with a tanker endorsement required.
• Able to travel up to 50%.
• Able to obtain a US Passport.
• Able to stay current on all required Technician exams.

Benefits

• Comprehensive benefits including multiple health insurance options, HSA/FSA with employer contributions, dental and vision coverage, life and disability insurance, a 401(k) with company match, generous PTO and paid holidays, wellness incentives, and tuition reimbursement.

EEO, including disability/veterans

We are an equal opportunity employer and welcome applications from people with disabilities. We offer a supportive and inclusive workplace where everyone is valued and respected.